Refund Policy

Effective date: 2026-10-12. Operated by Nitor. Billing and refund contact: support@bulin47aivideo.org.

One-time purchases

Packages are one-time credit purchases, not subscriptions. There is no recurring renewal to cancel. Repeat purchases add credits to your balance; the current catalog does not expire credits. Final price and applicable taxes are displayed by the Waffo Pancake checkout when purchasing is available.

Failed video tasks and credit restoration

A confirmed eligible technical failure restores the charged video credits once. If it is uncertain whether a model provider accepted a task, we reconcile it before making another charged submission. Credits restored to the site balance are not an automatic refund to your payment method. A technically completed result with an aesthetic or likeness concern is reviewed separately; it does not automatically entitle the user to unlimited free renders.

Cash-refund requests

Email support from your account email with the order reference and reason. We review duplicate or incorrect charges, paid credits that were not delivered, unused credits, and failures or defects in the purchased service. Where the issue is confirmed, we correct the account or billing error and assess the appropriate refund or other remedy. Used credits and completed work are considered when reviewing the requested amount. We will explain the decision and any adjustment to the remaining balance. Mandatory consumer rights and refunds required by law are not excluded. No automatic cash-refund deadline or review SLA is promised. Contact us promptly so the relevant records and media can be checked. An approved payment refund is processed through the original payment channel where supported; settlement time depends on the processor and payment method. Do not provide card numbers, passwords or secret checkout links by email. No payment should be made through an unofficial support link.

Cancellation, restrictions and pauses

Canceling or deleting a task after provider processing starts may not stop its cost. We confirm the available cancellation action and any credit adjustment from the task's actual state. Moderation or service restrictions are reviewed under the Acceptable Use Policy, without automatically forfeiting balances or waiving mandatory rights. If new generation is paused, unused balances are preserved for review; contact support concerning undelivered orders or unused purchases.